Returnz

ALL SALES ARE FINAL.

All sales are final. due to the nature of our products, we do not offer refunds or exchanges, except the case of damage products. If an item may be considered defective, please email us info@spicecosmeticz.com indicating your name, order number, and a photo of the product. Defective items need to be addressed with in 20 days from the date of purchase. If the product is deemed defective by spicecosmeticz.com, you will be eligible for a replacement of the same item. Customers are responsible for the return shipping fee, and it is not refundable.

In case of delay, lost or stolen packages, please fill out a claim at usps.com, so USPS may try to locate your order as soon as possible. Once a claim has been filed, please send us the claim information and we will wait on the results of the claim before proceeding forward.

Refunds and exchanges are unavailable for the sale sanitary purpose.  Due to sanitary purposes, we can not except returns. When you order from SPICE COSMETICZ BY QUEENIE you are agreeing to our refund policy. 

If you have any questions you can always contact us.